Privacy Policy
1. Introduction
Resilient PT and Performance ("we," "our," or "us") operates a physical therapy and performance training practice located at 257 Rivertown Dr, Woodbury, MN 55125. We provide physical therapy, pelvic health services, and performance training to active adults and athletes.
This Privacy Policy explains how we collect, use, disclose, and protect your personal health information (PHI) and other personal information when you visit our clinic, use our services, or interact with our website. We are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.
2. Information We Collect
Health Information
When you become a patient, we collect health information necessary to provide quality care, including:
- Personal identification information (name, address, phone number, email, date of birth)
- Health history and current symptoms
- Physical examination findings and assessments
- Treatment plans and progress notes
- Insurance information and billing records
- Communication records related to your care
Website Information
When you visit our website, we may collect:
- Browser type and device information
- IP address and location data
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
3. How We Use Your Information
For Treatment, Payment, and Healthcare Operations
We use your health information to:
- Provide, coordinate, and manage your physical therapy and performance training services
- Communicate with you about appointments, treatment plans, and follow-up care
- Process insurance claims and payment for services
- Conduct quality improvement and training activities
- Comply with legal and regulatory requirements
With Your Consent
We may use your information for other purposes with your written authorization, such as:
- Marketing communications about our services
- Sharing testimonials or success stories (with identifiable information removed or explicit consent)
- Research or educational purposes
4. How We Share Your Information
We do not sell your personal health information. We may share your information in the following circumstances:
Healthcare Providers
We may share your health information with other healthcare providers involved in your care, such as referring physicians or specialists.
Business Associates
We work with third-party service providers who may have access to your information, including:
- Electronic medical record (EMR) systems (Prompt)
- Customer relationship management systems (HubSpot)
- Payment processors and billing services
- Insurance companies for claims processing
All business associates are required to protect your information and use it only for authorized purposes.
Legal Requirements
We may disclose your information when required by law, including:
- Court orders or legal proceedings
- Public health reporting requirements
- Law enforcement requests
- Prevention of serious threats to health or safety
5. Your Privacy Rights Under HIPAA
As our patient, you have the following rights regarding your health information:
Right to Access
You have the right to inspect and obtain a copy of your health records. Requests must be made in writing to our Privacy Officer.
Right to Request Amendments
You may request corrections to your health information if you believe it is inaccurate or incomplete.
Right to Request Restrictions
You may request limitations on how we use or disclose your health information, though we are not required to agree to all requests.
Right to Confidential Communications
You may request that we communicate with you in a specific way or at a specific location to protect your privacy.
Right to an Accounting of Disclosures
You may request a list of certain disclosures of your health information that we have made.
Right to a Paper Copy of This Notice
You have the right to receive a paper copy of this Privacy Policy upon request.
To exercise any of these rights, please contact our Privacy Officer at (651) 528-6461 or visit our office at 257 Rivertown Dr, Woodbury, MN 55125.
6. How We Protect Your Information
We implement appropriate physical, technical, and administrative safeguards to protect your personal health information, including:
- Secure storage of physical records in locked areas
- Password-protected electronic health record systems
- Encryption of sensitive data during transmission
- Limited access to health information on a need-to-know basis
- Regular staff training on privacy and security practices
- Business associate agreements with third-party service providers
7. Website Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect certain website functionality.
8. Telehealth Services
When we provide telehealth services, we use secure, HIPAA-compliant platforms to protect your privacy during virtual visits. Please ensure you are in a private location during telehealth appointments to maintain confidentiality.
9. Children's Privacy
Our services are not directed to individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without appropriate authorization.
10. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We will notify you of material changes by posting a notice on our website or by other appropriate means. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
11. Breach Notification
In the event of a breach of your unsecured protected health information, we will notify you as required by law. We will also take appropriate steps to mitigate any harm and prevent future breaches.
12. Contact Information
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact:
Privacy Officer
Resilient PT and Performance
257 Rivertown Dr
Woodbury, MN 55125
Phone: (651) 528-6461
Email: info@resilientptandperformance.com
13. Complaints
If you believe your privacy rights have been violated, you may file a complaint with:
Our Privacy Officer at the contact information above
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775
Website: www.hhs.gov/ocr/privacy
You will not be retaliated against for filing a complaint.
14. Acknowledgment
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.